I just stayed here for Memorial Day weekend, and I was amazed how bad this hotel has become. Standard rooms seem to mostly have double beds, not queen.… Access to the front desk also requires going outside, whatever the weather. One of us is mobility challenged and the only access to the pool took us outside, through the entire dining room, then through the game room and past the exercise room.

Access to areas within the resort are awkward at best. Views are spectacular from most of the rooms. On one of my calls I was transferred to Housekeeping whose 'mailbox was full'. It took 4 phone calls before anyone called back (3 days later) and they would only send me my jacket if I gave them a credit card so they could bill me 'shipping costs'. I had to go get my credit card to pay for dinner as they couldn't (or wouldn't) bill to my room. (It was only OK and required waiting in line). There was only the one dining room and the only thing available was the buffet for the tour groups. They promised us a full menu and they said the bus tours had a separate dining area. Our wall thermostat did not work and the promised fix never happened.

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